jilijm Privacy Policy

1.1 Personal Information Provided by You

When you register for a jilijm account or use our services, we collect personal information that you voluntarily provide, including but not limited to:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (as required for age verification and regulatory compliance)
• Contact Information: Email address, mobile phone number, residential address, and postal code
• Account Credentials: Username, password, and security questions/answers
• Financial Information: Bank account details, payment method information (GCash, Maya/PayMaya account numbers, credit/debit card details), transaction history, deposit and withdrawal records
• Verification Documents: Copies of government-issued IDs (passport, driver's license, UMID, SSS ID, PhilHealth ID), proof of address documents, and selfies for identity verification
• Communication Data: Content of your communications with our customer support team via live chat, email, or phone

1.2 Information Automatically Collected

When you access and use the jilijm Platform, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (UDID, IMEI), and mobile network information
• Connection Data: IP address, internet service provider, geographic location (country, region, city), time zone settings, and connection timestamps
• Usage Information: Pages visited, games played, betting patterns, time spent on Platform, click-through rates, referring/exit pages, and navigation paths
• Gaming Data: Wagers placed, game outcomes, win/loss records, bonus usage, tournament participation, and gameplay statistics
• Performance Data: Platform errors, system crashes, loading times, and technical performance metrics

1.3 Information from Third-Party Sources

We may collect information about you from third-party sources to verify your identity, prevent fraud, and comply with legal obligations:

• Identity verification service providers who confirm your name, address, date of birth, and government ID validity
• Payment processors and financial institutions that facilitate your deposits and withdrawals
• Credit reference agencies and fraud prevention databases (where permitted by law)
• Social media platforms if you choose to register or log in using social media credentials
• PAGCOR and other regulatory authorities for licensing and compliance purposes

jilijm processes your personal information for the following legitimate business purposes:

2.1 Account Management and Service Provision

• Creating and maintaining your jilijm account
• Authenticating your identity and verifying account credentials
• Processing deposits, withdrawals, and financial transactions
• Facilitating gameplay and recording game outcomes
• Managing bonuses, promotions, and loyalty rewards
• Providing customer support and responding to inquiries
• Sending transactional notifications regarding your account activity

2.2 Legal and Regulatory Compliance

• Verifying that you meet the minimum age requirement (21+ years) for online gambling in the Philippines
• Conducting Know Your Customer (KYC) checks as required by PAGCOR regulations
• Implementing anti-money laundering (AML) and counter-terrorist financing (CTF) measures
• Complying with tax reporting obligations and financial transaction monitoring requirements
• Responding to legal processes, court orders, and requests from government authorities
• Maintaining records as required by applicable gaming regulations

2.3 Security and Fraud Prevention

• Detecting and preventing fraudulent activities, collusion, and cheating
• Identifying duplicate accounts and bonus abuse
• Monitoring for suspicious betting patterns and irregular gameplay
• Protecting against unauthorized access, data breaches, and cyber attacks
• Investigating security incidents and violations of our Terms and Conditions
• Implementing responsible gaming measures and self-exclusion controls

2.4 Platform Improvement and Personalization

• Analyzing user behavior to improve Platform functionality and user experience
• Personalizing game recommendations based on your preferences and playing history
• Conducting market research and statistical analysis
• Testing new features and optimizing Platform performance
• Developing new products and services tailored to Filipino players

2.5 Marketing and Communications (With Your Consent)

• Sending promotional offers, bonus notifications, and marketing communications about jilijm services
• Delivering targeted advertising based on your interests and gaming preferences
• Informing you about new games, tournaments, and special events
• Conducting customer satisfaction surveys and feedback requests

You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or adjusting your communication preferences in your account settings.

Under the Philippine Data Privacy Act of 2012, jilijm processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our contract with you (Terms and Conditions) and provide jilijm services you have requested
• Legal Obligation: Processing is required to comply with Philippine laws, PAGCOR regulations, and other legal obligations
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, and service improvement, provided these interests are not overridden by your fundamental rights
• Consent: For certain processing activities, particularly marketing communications and optional data collection, we obtain your explicit consent

jilijm does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients for legitimate business and legal purposes:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment processors (GCash, Maya/PayMaya, banking partners) to facilitate deposits and withdrawals
• Identity verification services to confirm your age and identity
• Game developers and software providers (JILI Games, Evolution Gaming, etc.) to deliver gaming content
• Customer support platforms to provide assistance
• Email and SMS communication services for transactional and promotional messages
• Cloud hosting and data storage providers to maintain our Platform infrastructure
• Analytics and marketing service providers to improve our services

These service providers are contractually obligated to protect your information and may only use it for the specific purposes we authorize.

4.2 Regulatory Authorities and Law Enforcement

We may disclose your information to government authorities, regulators, and law enforcement agencies when:

• Required by Philippine law, PAGCOR regulations, or court order
• Necessary to investigate suspected fraud, money laundering, or other illegal activities
• Responding to valid legal processes such as subpoenas or search warrants
• Protecting the rights, property, or safety of jilijm, our users, or the public

4.3 Corporate Transactions

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity, subject to the continued applicability of this Privacy Policy.

4.4 With Your Consent

We may share your information with third parties when you have given explicit consent for specific purposes not covered by this Policy.

jilijm retains your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

Data Category	Retention Period
Account Information	Duration of account activity + 7 years after account closure (PAGCOR requirement)
Transaction Records	7 years from transaction date (anti-money laundering regulations)
Identity Verification Documents	7 years after account closure or as required by law
Gaming Activity Logs	5 years from last activity (regulatory compliance)
Communication Records	3 years from last communication or resolution of issue
Marketing Consent	Until consent is withdrawn or account is closed

After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with our data retention and disposal procedures. However, we may retain certain information longer if required by law or for legitimate legal purposes such as defending against legal claims.

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information:

6.1 Right to Access

You have the right to request access to the personal information we hold about you. You may request a copy of your data by contacting our Data Protection Officer.

6.2 Right to Rectification

If your personal information is inaccurate, incomplete, or out of date, you have the right to request correction. You can update most information directly in your jilijm account settings.

6.3 Right to Erasure

You may request deletion of your personal information, subject to certain exceptions. We must retain certain data to comply with legal obligations, including PAGCOR record-keeping requirements (7 years after account closure).

6.4 Right to Object

You may object to processing of your personal information for direct marketing purposes or based on legitimate interests. You can opt out of marketing communications at any time.

6.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another service provider.

6.6 Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time. However, withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.

6.7 Right to Lodge a Complaint

If you believe jilijm has violated your privacy rights or applicable data protection laws, you have the right to file a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, please contact:

Data Protection Officer
Email: [email protected]
Subject Line: "Privacy Rights Request"

We will respond to your request within fifteen (15) days as required by Philippine law. We may require verification of your identity before processing certain requests.

jilijm implements comprehensive technical, administrative, and physical security measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction:

7.1 Technical Safeguards

• SSL/TLS encryption for all data transmitted between your device and our servers
• AES-256 encryption for sensitive data stored in our databases
• Secure password hashing using industry-standard algorithms
• Multi-factor authentication for account access and high-risk transactions
• Firewalls, intrusion detection systems, and DDoS protection
• Regular security audits, penetration testing, and vulnerability assessments
• Automated backup systems with encrypted storage

7.2 Administrative Safeguards

• Strict access controls limiting data access to authorized personnel only
• Mandatory security training for all employees handling personal data
• Confidentiality agreements and data protection obligations in employment contracts
• Incident response procedures for data breaches and security events
• Regular review and update of security policies and procedures

7.3 Physical Safeguards

• Secure data centers with 24/7 physical security and surveillance
• Restricted access to server rooms and network equipment
• Environmental controls to protect against fire, flood, and power failures

While we implement robust security measures, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us of any unauthorized access or security breach.

jilijm uses cookies, web beacons, pixels, and similar tracking technologies to enhance your experience, analyze Platform usage, and deliver personalized content. Cookies are small text files stored on your device that enable us to recognize you and remember your preferences.

8.1 Types of Cookies We Use

• Essential Cookies: Required for Platform functionality, account authentication, and security. These cannot be disabled without affecting Platform operation.
• Performance Cookies: Collect anonymous data about how you use jilijm, including pages visited, errors encountered, and loading times, to improve Platform performance.
• Functional Cookies: Remember your preferences, language settings, and customization choices to enhance your experience.
• Marketing Cookies: Track your activity across websites to deliver targeted advertising and measure campaign effectiveness. These require your consent.

8.2 Managing Cookies

You can control cookie settings through your browser preferences. However, disabling essential cookies may prevent you from accessing certain Platform features. Most browsers allow you to:

• View and delete cookies stored on your device
• Block third-party cookies
• Block all cookies (not recommended for jilijm functionality)
• Receive notifications when cookies are set

The jilijm Platform may contain links to third-party websites, including payment processors, game developers, and social media platforms. This Privacy Policy applies only to jilijm services. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. jilijm does not control or endorse any third-party content, products, or services accessible through our Platform.

jilijm services are strictly intended for individuals aged 21 years or older. We do not knowingly collect personal information from minors under the age of 21. If we discover that we have inadvertently collected information from an individual under 21 years of age, we will immediately delete such information from our systems and terminate the associated account. If you believe a minor has provided personal information to jilijm, please contact us immediately at [email protected].

jilijm primarily operates within the Philippines and stores data on servers located in the Philippines or within ASEAN countries with adequate data protection standards. In some cases, your personal information may be transferred to, stored, or processed in jurisdictions outside the Philippines for purposes such as cloud hosting, payment processing, or technical support. When we transfer your data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by data protection authorities
• Adequacy determinations confirming equivalent data protection standards
• Binding corporate rules for transfers within our corporate group
• Your explicit consent where required by law

jilijm reserves the right to modify, update, or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this Policy, we will notify you by:

• Posting a notice on the jilijm homepage and login screen
• Sending an email notification to your registered email address
• Displaying a prominent notification in your account dashboard
• Updating the "Last Updated" date at the top of this Policy

Your continued use of jilijm services after receiving notice of changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated Policy, you must discontinue use of jilijm services and may request account closure. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have questions, concerns, or requests regarding this Privacy Policy or jilijm's data practices, please contact:

Data Protection Officer
jilijm Privacy Department
Email: [email protected]
Subject Line: "Privacy Inquiry"

General Customer Support
Email: [email protected]
Live Chat: Available 24/7 through the jilijm website

National Privacy Commission (Philippines)
If you wish to lodge a complaint regarding our handling of your personal information:
Website: www.privacy.gov.ph
Email: [email protected]

We are committed to addressing your privacy concerns promptly and transparently. Our Data Protection Officer will respond to all privacy-related inquiries within fifteen (15) days as required by Philippine law.